Terms of Use
Last updated: March 19, 2025
1. Swtstay approach to privacy
1.1 These terms and conditions (“Terms”) together with any related order forms or purchase orders (“Order Forms”) form a legal agreement between you (“you” or “Customer”) and SwtStay Ltd (“SwtStay”, “us”, “we” or “our”) relating to your use of the accommodation services provided via the website SwtStay (the “Website”), including all related content and services made available on that website (the “Services”).
1.2 By using the Services or electronically accepting these Terms, you agree to these Terms on behalf of the applicable company, entity, or other organization that is designated as the Customer at the time of registration, and you acknowledge and agree that all references to “you” or “Customer” in these Terms will be deemed to include such company, entity, or organization. If you do not agree to these Terms, you should not proceed to use the Services.
1.3 You hereby represent and warrant that you: (1) wish to use the Services on behalf of, or within your capacity as, a representative, agent, or employee of the entity that is designated as the Customer at the time of registration or submission of the applicable Order; and (2) have the right, authority, and capacity to enter into these Terms on behalf of the Customer.
1.4 The Services are intended for use by Customer in a commercial or professional capacity and are not intended for consumers or in a personal capacity. You hereby represent and warrant to SwtStay that you are entering into these Terms, and intending to use the Services, solely in a commercial or professional capacity.
2. Booking policy
2.1 When you make a reservation through SwtStay, you enter into a binding agreement with the hotel, apartment, or resort. Ensure that all details provided during the booking process are accurate.
3. No refund policy
3.1 All bookings made through SwtStay are non-refundable. Once a reservation is confirmed, no refunds will be issued under any circumstances.
5. Changes to reservations
5.1 Any changes to reservations, including modifications to dates, room types, or other details, are subject to availability and may incur additional charges. Please contact the property directly to request any changes.
6. User responsibilities
6.1 You are responsible for ensuring that all information provided during the booking process is accurate and up-to-date. SwtStay is not liable for any issues arising from incorrect or incomplete information.
7. Property rules and regulations
7.1 Each property listed on SwtStay may have its own rules and regulations. It is your responsibility to review and comply with these rules during your stay. Failure to do so may result in additional charges or penalties imposed by the property.
8. Limitation of liability
8.1 SwtStay is a booking platform that connects guests with properties. We do not own or operate the properties listed on our platform. Therefore, we are not responsible for any issues or disputes that arise during your stay. Any concerns should be addressed directly with the property.
9. Amendments to terms and conditions
9.1 SwtStay reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website, and continued use of the platform signifies your acceptance of the updated terms.
10. Contact information
10.1 If you have any questions or need assistance, please contact our support team via email at [email protected].
10.2 By using SwtStay, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing SwtStay for your accommodation needs.